Privacy Policy

Last update: December 2025

Company: Veronik’A Path LLC

License Number: 2325211

Registered Address: Shams Business Center, Shams Media City Free Zone, Al Messaned, Sharjah, UAE

Contact Email: wesupportyou@kysolve.com

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1. Introduction

This Privacy Policy explains how KySolve, operated by Veronik’A Path LLC, collects, uses, stores, and protects your personal information.

By using the KySolve mobile app or website (“Service”), you agree to this Privacy Policy.

We are committed to protecting your privacy and handling your data transparently and responsibly.

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2. Information We Collect

We collect the following categories of data:

2.1. Personal Identification Information

• First name, last name

• Email address

• Country of residence

• Phone number (optional)

• Age confirmation (to verify legal eligibility)

2.2. Account Information

• Login credentials

• Subscription details

• Payment history (via Stripe—KySolve never stores card numbers)

2.3. Property & Inspection Data

This includes all data uploaded by the user:

• Photos

• Videos

• Address of the property

• Property type and number of rooms

• Inspection notes

• Issue reports

• ➡ You remain the owner of all property photos, videos and content you upload.

2.4. Technical Information

• IP address

• Device type

• Operating system

• App version

• Browser type

• Session logs

• Cookies (see Cookie Policy)

2.5. Payment Information

Processed securely via third-party providers such as Stripe.

KySolve never accesses or stores:

• credit/debit card numbers

• CVV codes

• bank details

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3. How We Use Your Information

We use your data for:

• Creating and managing your KySolve account

• Delivering your digital inspection services

• Storing your property files safely

• Generating your reports and documentation

• Processing payments and renewals

• Sending service-related notifications

• Improving the app and user experience

• Providing customer support

• Fraud prevention and legal compliance

We do not sell, rent, or share your data with third parties for marketing purposes.

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4. Legal Basis for Processing

Depending on your location, we process your data under:

• Contractual necessity (to provide the service you purchased)

• User consent (e.g., accepting cookies, optional features)

• Legal obligations (tax, fraud prevention, record keeping)

• Legitimate interest (security, improvement of services)

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5. Data Storage Location

Your data may be stored in:

• UAE secure cloud servers

• International servers (EU/US) depending on infrastructure partners

• All storage providers comply with international security standards (ISO-27001 or equivalent).

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6. Data Retention

KySolve stores user data for a maximum of:

• 12 months following purchase

• + 30 days if the user does not renew

• After this period → automatic irreversible deletion

• When the user manually deletes the account:

• ➡ All data are deleted immediately and cannot be restored.

• ➡ No refund is provided as per the nature of digital services.

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7. Data Security

We implement strict security measures:

• Encrypted communications (HTTPS/TLS)

• Encrypted storage where applicable

• Limited internal access

• Two-factor protection for admin access

• Firewall and intrusion monitoring

• Regular security audits

• Despite all measures, no online platform is 100% risk-free.

• Users must protect their account credentials and devices.

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8. Sharing Your Information

We only share data with:

8.1. Service Providers

• Payment processors (Stripe)

• Cloud hosting partners

• Analytics tools (minimal and anonymised)

8.2. Regulatory Authorities

Only if required by law or court order.

8.3. Law Enforcement

If a user submits a signalement (official report), KySolve may transmit relevant files only with explicit user consent. KySolve never acts as a legal representative or mediator. We do not sell personal data.

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9. User Rights

Depending on your region, you may have the right to:

• Access your data

• Correct inaccurate data

• Export or download your files

• Delete your account

• Object to certain processing

• Withdraw consent

• Request clarification on how data is used

Requests can be sent to: wesupportyou@kysolve.com

We may require proof of identity to protect your account.

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10. Minors

KySolve is not intended for minors.

Minimum age is 18 years

Minimum age in the UAE is 21 years

We do not knowingly collect data from individuals below these ages.

If such data is discovered, it will be deleted immediately.

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11. Cookies & Tracking

See the dedicated Cookie Policy (Document 3).

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12. Third-Party Links

The app may include links to external websites or authorities. KySolve is not responsible for their content or privacy practices.

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13. Changes to the Privacy Policy

We may update this policy at any time. Updates will be announced via the app or email. Continued use constitutes acceptance.

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14. Contact

If you have questions or requests regarding your privacy: wesupportyou@kysolve.com Attn: Data Protection – Veronik’A Path LLC